Refund and Returns Policy

Overview

Our refund and returns policy is valid for 30 days. If more than 30 days have passed since your purchase, we regret that we are unable to offer you a full refund or exchange.

To be eligible for a return, the item must be unused, in the same condition in which you received it and in its original packaging.

To complete your return, we require a receipt or other proof of purchase.

Please do not return your purchase to the manufacturer.

Partial Refunds

Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.

Refunds

Once your returned item has been received and inspected, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will be automatically applied to your original method of payment (such as your credit or debit card) within a few working days.

Late or Missing Refunds

If you haven’t received your refund yet, we recommend the following steps:

Check your bank account again.
Contact your card provider, as it may take some time before the refund is officially processed.
Contact your bank. There is often a processing delay before refunds appear.

If you’ve done all of the above and still haven’t received your refund, please contact us at sales@topserve-copiers.co.uk.

Sale Items

Only full-priced items may be refunded. Unfortunately, sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@sldevt.co.uk, and send the item to:

UNIT 12 LAKE BUSINESS CENTRE, TARIFF ROAD, LONDON, N17 0YX

Gifts

If the item was marked as a gift when purchased and sent directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be posted to you.

If the item wasn’t marked as a gift at the time of purchase, or the gift giver had the item delivered to themselves before giving it to you, we will issue the refund to the gift giver, and they will be notified of your return.

Returning Items

To return your item, please post it to:

UNIT 12 LAKE BUSINESS CENTRE, TARIFF ROAD, LONDON, N17 0YX

You will be responsible for covering the cost of return postage. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from the total refund amount.

Depending on your location, the time it takes for your exchanged product to reach you may vary.

For higher-value items, we recommend using a trackable postage service or purchasing postage insurance. We cannot guarantee that we will receive your returned item.

Need Assistance?

Contact Details and Complaints

Email: sales@topserve-copiers.co.uk
Online: www.topserve-copiers.co.uk
Phone: 0208 808 3103
Post: UNIT 12 LAKE BUSINESS CENTRE, TARIFF ROAD, LONDON, N17 0YX