Shipping Policy

Overview

We aim to get your order to you as quickly and safely as possible. Please read the details below to understand our shipping methods, timelines, and costs.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

Standard UK delivery: 3–5 business days.
Express UK delivery: 1–2 business days (additional cost applies).
International delivery: 5–15 business days, depending on the destination and customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and delivery location of your order.
Free standard shipping may be offered on orders over a certain value (if applicable).

Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number.
You can track your order using the carrier’s tracking system.

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us immediately at sales@topserve-copiers.co.uk or 0208 808 3103. We will investigate and either replace the item or issue a refund as appropriate.

Important Information

Please ensure that the shipping address provided is correct. We are not responsible for delays or lost items due to incorrect addresses.
Customs duties or taxes for international orders are the responsibility of the recipient.

Contact Us

If you have any questions about shipping, please contact us at:
Email: sales@topserve-copiers.co.uk
Phone: 0208 808 3103